Without customer feedback, you are destined to fail. I know that’s a bold statement, but it’s true. Think of every successful business that you know and I promise you that their success comes from a deep understanding of customers. Don’t just take my word…

The Problem “Wasting time managing customer feedback, instead of acting on it.” As a leading software company in the email marketing industry, Vision6 knows what it takes to be customer-centric. Known for its outstanding customer support, Vision6 takes every opportunity to interact with customers and collects customer feedback…

If you are a software developer, a SaaS product manager, or someone working in a web development agency, you already know about the importance of User Acceptance Testing (UAT). It is a crucial part of any software project and a step that is skipped at your own peril.

High-profile hacking and vulnerabilities in leading software products has led many to ask: “Where were the bug reports?” The future of digital bug reporting will be different – and far more vital – than anyone can imagine. In early 2020, an unknown and unseen error…

The Problem “Client feedback was difficult to manage and not integrated with the project management tool.” White Label Agency is a WordPress development agency helping digital agencies deliver more and better websites to their clients. With a team of 90+ WordPress professionals that have delivered over 4000+ custom WordPress…

Let me ask you a question. What do all successful SaaS companies have in common? You’re probably thinking, “amazing tech products”, or “hyper-polished, sophisticated marketing”. And sure, that’s a fair assessment. But how did they get there? How did they build SaaS products that people fell…

Every software team has been here. A user reports a bug, and it sits in your backlog for months before anyone gets around to fixing it. Software bugs can be irritating to deal with – especially when they’re found in something that your team has spent…