Premium
- 25 Users
- Unlimited Projects
- Everything in Company
- Webhooks
- Remove Powered By Logo
- Invoice Payment
- Implementation Support
Premium
Company
Startup
Price
$217289 / mo
$119159 / mo
$5979 / mo
Users
Add’l users $4.506 / mo
25 Users
15 Users
10 Users
Projects
Unlimited
Unlimited
Unlimited
Features
Unlimited Reporters
Feedback Widget
Browser Extension
Video Feedback
Team Collaboration
Notifications
Feedback Portal
Session Replay
Add-On
Add-On
Add-On
Workflow Customization
Advanced Widgets
Project Access
Integrations
Advanced
Developer Tools
JavaScript API
User Identification
Branding
Export Data
Native Browser Screenshot
Webhooks
Remove Powered By Logo
Invoice Payment
Implementation Support
Add-Ons
Session Replay
100 replays
+ $1419 / mo
then + $7.5010 per extra 100
+ $1419 / mo
then + $7.5010 per extra 100
+ $1419 / mo
then + $7.5010 per extra 100
All Userback accounts are either pre-paid for 30 days or 12 months. We accept payment via most credit cards and you can cancel at any time.
A user is someone who has access to your Userback account and can collaborate with other Users.
Reporters are the people who submit feedback via your feedback widget.
Session replays can be added to supported plans for $19 / mo (100 replays). Additional packs of 100 can be added on top of this for + $10 / mo. Annual plan holders receive a 25% discount.
The Session Replay feature adds a recording of your user’s session to their feedback. Each recording counts towards the monthly limit in your account. We’ll notify you as you’re approaching your limit and you can purchase more sessions at any time. If you exceed your limit, recording will stop and will not start again until the 1st day of your next billing cycle or you purchase more sessions.
Need more users or session replay? Tailor a plan to suit your needs. Contact us to learn more.
You can change plans at any time. Changing plans is instant; you’ll simply pay the difference and remain on the same monthly or annual cycle.
Yes, all new accounts start with a free trial of the Premium plan. You get full access to Userback for 14 days and can upgrade at any time.
You bet! We love supporting startups and helping them grow. If you’re a startup, you can apply to get 50% off all annual plans.
Most definitely! We’d love to support your charity with a 50% discount. Contact us to find out more.